E: sales@boattrailerspares.com

Frequently Asked Questions

How do I buy something?

Boat Trail­er Spares Online prod­ucts are avail­able for sale online via this web­site (https://boattrailerspares.com)

For all order inquiries, please con­tact us for sup­port.

Do I need to sign up to buy?

No.

Guests are wel­come to check­out an pur­chase any prod­uct list­ed on our web­site.

By cre­at­ing an account, you have access to your order his­to­ry, save cred­it cards, and track your orders.

I have forgotten my password, now what?

If you need to reset your pass­word, sim­ply head to “My Account” and use the reset pass­word option. Details will be emailed to your reg­is­tered address with instruc­tions.

If you no longer have access to your reg­is­tered email, please con­tact us for sup­port and fur­ther instruc­tions.

I have forgotten my username, now what?

Your user­name is your email address used for orders.

If you no longer have access to your reg­is­tered email address, please con­tact sup­port and we will pro­vide instruc­tions on how to reset your user account.

What methods of payment are accepted?

We accept mul­ti­ple safe and secure pay­ment meth­ods.

  • Pay­Pal. — Visa, Mas­ter­Card, Amer­i­can Express (Amex).
  • Cred­it Card — Visa, Mas­ter­Card, Amer­i­can Express.

Why don’t you ship to my country?

We only ship prod­ucts with­in the Unit­ed States of Amer­i­ca.

How much is shipping?

Ship­ping is pro­vid­ed at a flat rate, Or if your order is over $100 ship­ping is Free.

To view a cur­rent freight price, sim­ply view your shop­ping cart to view your order details.

How long will it take for my items to arrive?

To ful­fill cus­tomer orders as quick­ly as pos­si­ble, we use dis­tri­b­u­tion and freight ser­vices pro­vid­ed by Ama­zon FBA.

By using Ama­zon tech­nol­o­gy for ship­ping orders, this allows us to get the prod­ucts final­ized quick­ly and effi­cient­ly to the cus­tomer.

How do I get a refund?

Refunds are pro­vid­ed on faulty prod­ucts only. Please refer to our web­site terms and con­di­tions for full refund con­di­tions.

How do I return / exchange items?

To return an item for exchange, please con­tact us with order infor­ma­tion and details on why you wish to exchange prod­ucts. One of our expe­ri­enced staff mem­bers will assist to your needs.

What if I change my mind?

Refunds are not offered on change of mind pur­chas­es.

Please choose your prod­ucts care­ful­ly.

What payment security do you have?

Our web­site is secured using 256bit encryp­tion pro­vid­ed by WP Engine hosts.

All cred­it card, emails and per­son­al infor­ma­tion is safe and secure while brows­ing our web­site.

No cred­it card details are ever seen by us or stored by us.

Your secu­ri­ty and pri­va­cy is our num­ber 1 pri­or­i­ty!