E: sales@boattrailerspares.com

Frequently Asked Questions

How do I buy something?

Boat Trailer Spares Online products are available for sale online via this website (https://boattrailerspares.com)

For all order inquiries, please contact us for support.

Do I need to sign up to buy?


Guests are welcome to checkout an purchase any product listed on our website.

By creating an account, you have access to your order history, save credit cards, and track your orders.

I have forgotten my password, now what?

If you need to reset your password, simply head to “My Account” and use the reset password option. Details will be emailed to your registered address with instructions.

If you no longer have access to your registered email, please contact us for support and further instructions.

I have forgotten my username, now what?

Your username is your email address used for orders.

If you no longer have access to your registered email address, please contact support and we will provide instructions on how to reset your user account.

What methods of payment are accepted?

We accept multiple safe and secure payment methods.

  • PayPal. – Visa, MasterCard, American Express (Amex).
  • Credit Card – Visa, MasterCard, American Express.

Why don't you ship to my country?

We only ship products within the United States of America.

How much is shipping?

Shipping is provided at a flat rate, Or if your order is over $100 shipping is Free.

To view a current freight price, simply view your shopping cart to view your order details.

How long will it take for my items to arrive?

To fulfill customer orders as quickly as possible, we use distribution and freight services provided by Amazon FBA.

By using Amazon technology for shipping orders, this allows us to get the products finalized quickly and efficiently to the customer.

How do I get a refund?

Refunds are provided on faulty products only. Please refer to our website terms and conditions for full refund conditions.

How do I return / exchange items?

To return an item for exchange, please contact us with order information and details on why you wish to exchange products. One of our experienced staff members will assist to your needs.

What if I change my mind?

Refunds are not offered on change of mind purchases.

Please choose your products carefully.

What payment security do you have?

Our website is secured using 256bit encryption provided by WP Engine hosts.

All credit card, emails and personal information is safe and secure while browsing our website.

No credit card details are ever seen by us or stored by us.

Your security and privacy is our number 1 priority!

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